- At all times during an event, the theatre will remain under the control of the front of house supervisor and head technician who will retain the right to delay, or in extreme circumstances, cancel shows where the theatre’s policies are consistently being violated.
- Operational and technical requirements for an event should be agreed in advance with the relevant theatre staff. For events where specific equipment is required which is not included in the theatre’s inventory, arrangements should be made with the technical director to ensure the smooth interfacing of any rented equipment with in-house systems. The theatre can provide additional items for the standard rental cost plus administrative and transport charges.
- A front of house supervisor, ushers and a head technician are required for each event and will be provided by the theatre. Additional technical staff may be required with numbers to be agreed in advance with the technical director. External technical staff may be provided by the visiting company but are subject to approval. External staff should be competently trained and may be required to attend an additional orientation session. All front of house staff must be provided by the Al Green Theatre.
- The theatre requires that all groups provide a stage manager. This person must NOT be a performer or an audience member during any live event. The stage manager must liaise with theatre staff regarding all event logistics and is expected to be available and ready for their event to start a minimum of 10 minutes before the expected event start time.
- The house will be opened to the public half an hour before the expected event start time unless specifically agreed upon in advance with the theatre. All company members and their personal items should be removed from the auditorium no less than 15 minutes before this time.
- The maximum capacity of the theatre will be determined by the front of house manager and must not be exceeded. All people in the auditorium during the performance, including production staff, must have both a seat and a ticket.
- There will be no access to the stage or auditorium if no representative of the theatre is available. This includes mandatory staff breaks in accordance with the Employment Standards Act. The dressing rooms and studio space may still be available for use if agreed with the theatre in advance.
- No food or drink (with the exception of bottled water) will be allowed either onstage or in the auditorium unless specifically required and agreed in advance with the theatre. This includes all setup and performance times.
- Hazardous materials, open flame or pyrotechnics are not allowed in the theatre. Some exceptions may apply if approved in advance by the theatre. All relevant licenses, additional insurance and necessary personnel will be the responsibility of the visiting company.
- The selling of goods or any fundraising activities on the premises must be approved in advance with the theatre. Please note that absolutely no food or drinks can be sold anywhere on the premises.
- At the end of the event or run the visiting company is responsible for the removal and appropriate disposal of any items no longer required by the company. Any oversize items must be disposed of off-site. Not adhering to this policy will result in additional charges to be determined by the theatre.